Shipping policy

This Shipping Policy outlines how orders are processed, delivered and managed. Please read it carefully before placing an order.

You will be shown exact shipping rates at checkout, based on the items you order and your delivery address. All packages are sent from Auckland, New Zealand.

Once your order has been dispatched, you will receive a confirmation email with tracking details. Please allow the full delivery window below before contacting us — rural addresses, public holidays, weekends and customs processing can add time.

Shipping Rates & Delivery Times

New Zealand

  • Free nationwide shipping on all orders.

  • Estimated delivery: 1–3 working days (allow up to 7 for rural).

Australia

  • Free standard shipping on orders $75+AUD

  • Free express shipping on orders $140+AUD

  • Express Shipping (excludes rural & Saturday delivery): $9.99AUD

  • Estimated delivery: Express 1–3 working days & Standard: 3-6 days

International

Choose your carrier at checkout. Either NZ Post Tracked or FedEx International Priority. All prices are in NZD unless stated.

Destination

Standard — NZ Post Tracked
(10–20 working days)

Express — FedEx Int'l Priority
(3–6 working days)

United Kingdom

$69.99

$105.00

USA (mainland)

$19.99USD

$49.99USD

USA — Hawaii & Alaska

$29.99USD

$59.99USD

Canada

$29.99CAD

$59.99CAD

Singapore

$95.00

Not available

United Arab Emirates

$99.00

$120.00

Delivery times are estimates and exclude any time held in customs.

Import Duties & Taxes

International orders may be subject to import duties, taxes and customs charges set by the destination country. These are the responsibility of the recipient and are not included in the product price or the shipping charge. Please check your local thresholds before ordering.

P.O. Boxes

We are currently unable to ship to P.O. Boxes. If a P.O. Box address is entered by mistake we will contact you, which may delay your order.

Damaged, Lost or Missing Orders

If your order arrives damaged or incorrect, or with items missing, please contact us within 48 hours of delivery at hello@wildmasons.co.nz with your order number and clear photos of the item and packaging. We review each case individually and work towards a fair resolution in line with our obligations under the Consumer Guarantees Act 1993.

Returns, Refunds & Exchanges

WildMasons is a consumable food product. For health and safety reasons we are unable to accept change-of-mind returns on opened products.

  • Unopened products in original condition may be returned within 14 days of delivery.

  • Return shipping costs are the responsibility of the customer unless the item is faulty.

  • Refunds are processed to the original payment method once the return is received and inspected.

This policy does not affect your rights under the Consumer Guarantees Act 1993.

Contact

If you have any questions about shipping, delivery or your order, please contact hello@wildmasons.co.nz.