WildMasons 30-Day Money-Back Guarantee

We want you to feel confident trying WildMasons for the first time. If you purchase your first pouch of WildMasons Collagen Prebiotic Protein and decide it isn’t right for you, you can request your money back within 30 days of receiving your order.

What the guarantee covers

The guarantee applies to:

  • Your first purchase of WildMasons Collagen Prebiotic Protein.

  • Orders placed directly through the WildMasons website.

  • One pouch per customer, household, delivery address and payment method.

  • Requests submitted within 30 days of the order being delivered.

You may try the product before deciding whether it is right for you.

Multiple-pouch orders and bundles

When your first order contains multiple pouches, a bundle or a subscription, the guarantee applies to one pouch only.

The refundable amount will be based on the price paid for one pouch within that order, after any discounts or promotional offers have been applied.

Any additional pouches included in the order are not covered by the guarantee.

How to make a claim

To submit a claim, contact WildMasons within 30 days of receiving your order and provide:

  • Your full name and order number.

  • A brief explanation of why the product wasn’t right for you.

  • A clear photo of the pouch showing the product and batch number.

Please keep the pouch until your claim has been reviewed. You do not need to return an opened pouch unless we specifically request it.

Refunds

Once your claim has been approved, the eligible amount will be refunded to the original payment method.

Original delivery charges, international duties, taxes and any other shipping-related costs are not refundable under this guarantee.

Please allow time for the refund to be processed and appear through your payment provider.

Exclusions

The 30-Day Money-Back Guarantee does not apply to:

  • Repeat purchases.

  • More than one pouch from a bundle or multi-pouch order.

  • Products purchased from a retailer, practitioner, stockist or another third party.

  • Requests submitted more than 30 days after delivery.

  • Orders where the requested information or proof of purchase cannot be provided.

  • Claims that are duplicated, misleading, fraudulent or reasonably considered an abuse of the guarantee.

WildMasons reserves the right to decline claims that do not meet these conditions.

Your rights under New Zealand law

This 30-Day Money-Back Guarantee is provided in addition to your rights under the New Zealand Consumer Guarantees Act 1993.

Nothing in this guarantee excludes, restricts or modifies any rights or remedies you may have under applicable consumer law, including where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a legal consumer guarantee.